[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” css=””][vc_empty_space height=”20px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][vc_toggle title=”Can I track my order?” css=””]All customers receive a shipping confirmation e-mail when their order ships, which includes the UPS tracking number. [/vc_toggle][vc_toggle title=”When will I receive my order?” css=””]Please allow 3 – 5 business days for order processing and verification, and an additional 7-10 business days for ground shipping. We do not ship out on Saturdays or Sundays.
If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.[/vc_toggle][vc_toggle title=”What shipping carrier do you use? ” css=””]We ship all orders via UPS. We do use also any other shipping carrier.[/vc_toggle][vc_toggle title=”Can I contact you directly with any questions?” css=””]Please email info@bapebrand.co with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours. Please note – Customer Service is not available on weekends.  [/vc_toggle][vc_toggle title=”Do you accept check payments? Can I use PayPal?” css=””]We do not accept payments by check, and Yes PayPal is presently supported on bapebrand.co. We also accept Visa, Mastercard, Discover and American Express. [/vc_toggle][vc_toggle title=”Why does my billing and shipping address have to match?” css=””]We require that your billing and shipping address match as an additional step to prevent credit card fraud.[/vc_toggle][vc_toggle title=”Can I order other items that are not offered on the web store?” css=””]

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