Frequently Asked Questions
Can I track my order?
All customers receive a shipping confirmation e-mail when their order ships, which includes the UPS tracking number.
When will I receive my order?
Please allow 3 – 5 business days for order processing and verification, and an additional 7-10 business days for ground shipping. We do not ship out on Saturdays or Sundays.
If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.
What shipping carrier do you use?
We ship all orders via UPS. We do use also any other shipping carrier.
Can I contact you directly with any questions?
Please email [email protected] with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours. Please note – Customer Service is not available on weekends.
Do you accept check payments? Can I use PayPal?
We do not accept payments by check, and Yes PayPal is presently supported on bapebrand.co. We also accept Visa, Mastercard, Discover and American Express.
Why does my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Our inventory changes weekly, so please check back for store updates and news announcements on product releases.